Office Assistant, Office Coordinator, Reception, Administrative Support

ANGELICA EPPS

                                                                                                       

                                                                                                                                            angelica.epps01@gmail.com

                                                                                                    https://www.linkedin.com/in/angelicameppsadmprofessional 

Core Competencies

  • Adaptability
  • Administrative Support
  • Bilingual Skills
  • Timeliness
  • Document Preparation
  • Team Work
  
   

Professional Experience

Green Key Resources ~ Food Bank of New York                                                                                                     Queens, NY Feb. - Apr. 2016

Tax Intake Specialist/Organizer

  • Greeted customers and conducted interviews explaining the tax preparation process according to the Food Bank Free Tax Return Program
  • Provided customer support, inform about status of tax return, following up over the phone or in person
  • Organized, scanned and filed highly confidential documents using electronic Tax Software (SalesForce, TaxWise & DocuSign) and reviewed data input and forms. Ensured a copy of the completed return is provided to the customer

 

Bloomingdales                                                                                                                                           New York, NY March 2012 – January 2015

Intimate Apparel Fitting Rooms Concierge/Supervisor

  • Promoted to Fitting Rooms Supervisor and constantly ensure orderly appearance of fitting rooms including redistribution of merchandise back onto the sales floor & cleanliness.
  • Selected to directly manage and lead staff, introducing management procedures which greatly increased staff performance and satisfaction
  • Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer

Coach Shoe’s Specialist

  • Contributed to develop innovative methods for stocking and shipping merchandise, greatly improving workplace productivity
  • Selected to assist vendors, managers and sales associates with ongoing sales and promotions due to superb client relation ability and outstanding professional acumen

 

Yankee Stadium (Legends Hospitality Management)                                                                                   Bronx, NY March 2010 – October 2013

Customer Service Supervisor

  • Provided superior assistance to the Human Resources team in creating, copying, and filing paperwork for new/returning employees during the pre-season orientation and training process as well as organizing breakfasts, staff game, and prices for Legends employees
  • Helped improved methods to schedule employees for orientation through email and/or phone, greatly reducing related administrative costs
  • Collaborated with the hiring process for effective orientation including Power Point presentations, sign in sheets, ID cards and assisted providing highly-sought Spanish-English translation services

 

Education

Technologic University of Santiago, Santiago De Los Caballeros, Dominican Republic

 Bachelor of Science - Business Operations and Management (Magna Cum Laude) 2008

 

Additional Credentials

Technical Skills

Languages

Interests

Volunteer Experience

 Intermediate Microsoft Office – Word, Excel, Power Point, Outlook; 35+ WPM

 Fluent in English, Fluent in Spanish

 Books, Arts, Technology, Photography, Music

 Hermanas Mirabal Family Center (Sept. 2009 – Jan. 2010) 416 E 176th St. #2B Bronx. NY 10457 (718) 901-5100

 

  • ID#: 97064
  • Location: Astoria, NY , 11105

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