Guest service agent/ Customer service


To obtain a position in customer service within the Hospitality industry.
13 years working in a fast pace of fashion, art and tourism industry. 
 Competent in managing responsibilities in a fast paced atmosphere. 
 Personable and flexible, work extremely well with co workers.
 Skilled at building positive relationships and natural communications with patrons of all backgrounds.
 Self-motivated team player and professional work ethic.
 Confidence to speak to different multicultural groups.
 Art & tourism history knowledge.
CARLOS FALCHI designs /  New York, 2000 - 2014 ( Designer assistant )
 Deal effectively and courteously with all clients, visitors, suppliers and team members.
 Determine the status of work in time required to complete the job.
 Participates in regular enrichment activities and personality development sessions
 Help in answering online inquiries of prospective clients if necessary
 Play an active role in the welcoming of visitors and clients.
Development of news designs for new collections
Always following and updating information about what is going on in the Art, tourism & fashion world of New York city.
VARIG Brazilian Airlines, Brazil, 1990 – 2000  ( Customer service associate )
Complete daily, weekly and monthly reports and record as required for the efficient operation of the facility.
 Provide assistance to passengers in need with their reservations and directing pedestrian traffic.
 Provide information, reservations and ticketing services to customers.
 Meet Company social standards of dress and conduct, while representing the Company on or off the job.
 Perform additional functions (essential or otherwise) which may be assigned from time to time.
 Assist the job training of new employee.
Licensed New York Tour Guide 
Federal University of Bahia Arts & Literature 1990
Department of Consumer Affairs Sightseeing Guide (Valid)
 Brazilian Portuguese, Spanish and English.
  • ID#: 94174
  • Location: Astoria, NY , 11106

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