Housekeeping Supervisor

EMA CELIC

32-78 35th St. • Astoria, N.Y. 11106 • (347) 977-6081 • ema0803@hotmail.com

I am looking to utilize my strong communication and customer service skills, work and education experience, and friendly personality in field of hospitality management to serve and surpass the goals of the company.

EDUCATION

LaGuardia Community College, Long Island City, New York ​​​​​ 2013- 2014
Associate in Applied Science, Hospitality Management
Honors: Dean’s List, 2010, 2011

Borough of Manhattan Community College, CUNY, New York ​​​​​​ 2010-2012
Respiratory Therapy

University of Political Science, Sarajevo, Bosnia and Herzegovina ​​​​​ 2002-2006
Sociology

Dobrinjska Gimnazija, Sarajevo, Bosnia and Herzegovina ​​​​​ 1997-2001
High School Diploma

WORK EXPERIENCE
Caffino, Manager ​ June 2014-Present​
❖ Ensured coffee stock was full at all times, managed inventory
❖ Took orders from customers and handled payments
❖ Created beverages according to customer specifications

Momento, Manager and Hostess ​​​​​ April 2009-Septmeber 2011
❖ Greet and seat guests and present menus, interaction of guests as they enter and leave the restaurant to ensure optimal dining experience
❖ Careful observation of table occupancy and checked for cleanliness
❖ Answered phones and questions related to the menu and restaurant
❖ Fulfilled any customer requests to ensure customer satisfaction

Serafina, Hostess ​​​​​​​ January 2008-March 2009
❖ Frequent interaction with customers using strong customer service skills
❖ Greet guests in a friendly manner and direct them to appropriate table
❖ Maintain contact with other staff to make sure customer concerns are properly addressed
❖ Inspection of service area for availability and cleanliness and collection of payments
❖ Check with customers to make sure they are satisfied with their meals and service

SKILLS

Computer: Proficient in Microsoft Office Suite
Languages: Fluent in Serbo-Croatian, basic conversational skills in German
Other skills include, but not limited to, excellent communication and interpersonal skill both with customers and staff members, ability to accommodate requests accurately and efficiently, friendly, and multi-task oriented

References available upon request
  • ID#: 115907
  • Location: Astoria, NY , 11106

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