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Customer Relations Associate

Overview
The Customer Relations Associate must be able to professionally and knowledgeably resolve all customer issues in a timely and skilled manner, while maintaining the high standards that Tiffany & Co. is known for. The CR Associate must have excellent self-management skills and be able to prioritize and multi-task, while interacting with both internal and external customers.
Responsibilities
Build Customer Relationships by applying the Customer Relations Value Points to deliver the Tiffany Experience for the purpose of brand loyalty. Consistently strive to attain the highest percentile of quality customer service by resolving customer issues in a professional and timely manner.
Efficiency/Productivity: Respond to all inquiries and issues in a consistently efficient, professional and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. This includes, but is not exclusive to, incoming calls, Kana responses, detailed estimates and CRM compliance.
Proficiency in Utilizing the Customer Relationship Management database (CRM) to promptly review customer profiles which are essential/vital in quick and equitable customer resolution. Diligent entry of each customer call as a quick case to identify trends for customer calls, or a more comprehensive and thorough detailed case outlining an issue and resolution.
Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues. Customer Relations Associates also perform minimal administrative duties.
Responsible for receiving and routing incoming telephone calls through the New York Flagship Operator Line. Calls must be handled quickly and professionally, answering each call and directing it to the appropriate area or person, and keeping updated on current events being held in New York.
Qualifications
Required Qualifications
Minimum of an Associates Degree
2-4 years business experience with direct customer interaction experience
Strong interpersonal, communication, follow-up, problem solving and creative thinking skills
Must be highly organized, detail oriented and able to work independently
Ability to manage and prioritize multiple tasks
Proficiency in Microsoft Office with formal business writing experience
Capability to maintain strict confidentiality
Preferred Qualifications
Knowledge of the AS400 system is a plus
Undergraduate degree
Experience with high-end luxury brand



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