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Outbound Operations Representative

Overview
The Outbound Operations Representative is responsible for accurate and timely processing and distribution of Tiffany Service Center repair orders, documents and packages from internal departments to customers, store locations, vendors and intra-company facilities. The Outbound Operations Representative is responsible for maintaining all paperwork related to outgoing domestic and international shipments, update departmental reporting, and physically receive in packages from carriers.
Responsibilities
Key Accountabilities:
Provide efficient and timely physical and systematic processing of service orders and parts through closeout, POS, packing, manifesting and labeling using the appropriate processes & materials and meeting production and quality standards.
Maintain a clean, safe, secure and organized workspace and department. This includes maintaining and organizing daily paperwork and supplies, set up and break down of daily work, ensuring work areas are safe and clutter-free and ensuring the proper handling, packing and security of customer merchandise.
Assist management with the testing, review and implementation of special projects as it relates to quality and process improvement.
Participate in reviewing current processes and contributing ideas that reflect improved quality, customer service and reduction of financial costs.
Qualifications
Required:
Undergraduate College Degree and/or equivalent job-related experience
English language usage and grammatical skills
Proficiency in Excel and Word
Strong Attention to detail
Ability to shift tasks to meet daily business needs
Preferred:
Knowledge of shipping and tracking systems
Experience in an administrative business environment
Knowledge in POS, MIPS and AS400



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