Shift Lead

Company Overview:
Advantage Rent a Car is the fourth largest car rental company in the US, serving major airports in over 40 locations. With the youngest fleet in our industry and one of the fastest growing rental car companies in the nation, our dynamic company is looking for motivated, enthusiastic and customer service oriented individuals to join our team. If you enjoy representing a powerful, innovative and trusted brand, Advantage is the place for you.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
At AEZ, we have three simple goals, with many ways in which to deliver them.
We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated
We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.
We should always protect our assets. We maintain our vehicles and our spaces like our own.
Position Summary
Responsible for ensuring the smooth and efficient operation of the facility in daily operations alongside or in the absence of a manager.
Duties and Responsibilities
Working with the Location, City and/or Area Manager, leads location-based activities and provides back-up support for managers
Provides leadership, guidance and training to location staff inclusive of the service area (QTA), sales training, customer service, car quality, turn-backs, maintenance, in-fleeting, productivity, etc.
Handles escalated customer service issues, ensuring timely resolutions that are satisfactory for customers
Ensure daily physical inventory is performed on location fleet, with the Supervisor performing a physical inventory of all location fleet themselves at least once weekly
Oversee the scheduling of fleet maintenance, taking into account customer demand and vehicle need for: oil changes, tire rotation, and OEM recalls
Oversee and maintain quality standards for vehicle and shuttle cleanliness
Ensure impounded vehicles are picked up as soon as possible after being impounded
Monitor and send weekly list of eligible vehicles for turn backs to Fleet Management Department, ensuring vehicles are grounded, inspected and in appropriate condition for turn back
Ensure new vehicle deliveries are prepared and in-fleeted as soon as possible subsequent to delivery
Ensure vehicles are properly statused in TSD
Ensure the number of vehicles undergoing routine maintenance does not exceed 5% of the location's fleet size
Ensure claims documentation is submitted properly (inclusive of pictures) within 24 hours of incident or damage being discovered
Follow up on all overdue rental agreements
Ensures appropriate amount of supplies are stocked and ordered to ensure continuity of business operations (e.g. contracts, check out slips, cash envelopes, pens, etc.)
Monitors and maintains acceptable customer service levels and sales goals in alignment with company standards
Other duties as required
High school diploma or GED required
Minimum 1 ? 3 years rental car experience or relevant supervisory experience
Experience leading, meeting sales quotas and/or working in highly commissioned positions preferred
Exceptional interpersonal and relationship building skills required
Ability to follow incentivized sales program
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must be at least 21 years old, have a valid driver's license with an acceptable driving record
Pass pre-employment background and drug screens.
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus
Our benefits package goes the distance-with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we'll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:
Perks at Work ? offering employee discounts on entertainment, travel and products/service and reward points on purchases!
Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
Trusted, on-line health information available 24/7
Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.

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